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The world’s first customer messaging platform for business growth

Our company

Intercom builds a suite of messaging-first products for businesses to accelerate growth across the customer lifecycle.

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  • 2011


  • 30k

    paying customers

  • $241

    in funding

Press highlights

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Our leadership

  • Eoghan McCabe Portrait

    Eoghan McCabe, 
CEO & Co-founder

    Eoghan runs Intercom. Previously, he founded Contrast, a software design consultancy, and Exceptional, a developer toolkit acquired by Rackspace in 2011.
  • Des Traynor Portrait

    Des Traynor, Chief Strategy & Co-founder

    Des leads product strategy, marketing, customer support and customer education. Previously, he co-founded Exceptional, and was a UX designer for web apps.
  • Ciaran Lee Portrait

    Ciaran Lee, CTO & Co-founder

    Ciaran runs Intercom’s engineering infrastructure, and keeps Intercom available, secure, and performant. Previously, he was CTO of Exceptional.
  • Karen Peacock Portrait

    Karen Peacock, Chief Operating Officer

    At Intercom, Karen focuses on growth and delivering an outstanding customer experience at scale. She was previously Intuit’s SVP of Small Business.
  • Shane Murphy-Reuter Portrait

    Shane Murphy-Reuter, SVP of Marketing

    Shane leads Intercom’s marketing team. In his career he’s worked across a variety of industries, including telecom, gaming and marketing.
  • LB Harvey Portrait

    LB Harvey, SVP of Sales & Support

    LB leads Intercom’s customer-facing teams, including sales and support. She previously led LinkedIn’s North American New Customer Acquisition Business.
  • Paul Adams Portrait

    Paul Adams, SVP of Product

    Paul oversees Intercom’s product, design and research teams. Previously, he worked in brand, product and UX design at Facebook, Google, YouTube and Dyson.
  • Darragh Curran Portrait

    Darragh Curran, VP of Engineering

    Darragh leads Intercom’s engineering team. Previously, he worked at Amazon and software design consultancy Contrast.
  • Chris Tobin Portrait

    Chris Tobin, VP of People

    Chris leads Intercom’s People organization which includes recruiting, people operations and workplace experience teams. Previously, he held HR leadership roles at Affirm, and Sun Microsystems.
  • Bobby Pinero Portrait

    Bobby Pinero, Sr. Dir. of Finance & Analytics

    Bobby leads Intercom’s finance and analytics teams. Previously, he oversaw financial reporting for Inflection, and led forecasting for IBM’s services business.
Our investors