We chatted with folks at Atlassian, Monday.com, Shopify Plus and more to learn how they’re adapting and pivoting.
News & Updates 4 min read
In the midst of the global crisis, we’ve been inspired by how so many companies have stepped in to help. To provide some positivity amidst the chaos, today we’d like to share the incredible work we’re hearing about.
Growth 30 min listen
We’ve brought together three of our most experienced remote folks for a roundtable discussion (hosted remotely of course) to talk through what they’ve learned and how to operate at your best while on your own.
News & Updates 8 min read
During the COVID-19 crisis, staying connected is more important than ever. Here, members of the Intercom Content team share some links or online events we’ve found useful, informative, distracting, or inspiring.
News & Updates 1 min read
To support the fight against COVID-19, we are offering Intercom free of charge to groups and organizations leading projects related to the outbreak.
Support 5 min read
Your business might be seeing more customer conversations as a result of the COVID-19 pandemic. These Intercom tips will help you handle the volume of queries and conversations, supporting your customers at this challenging time.
Support 8 min read
Supporting your customers with efficiency and empathy is challenging in the best of times. But when an unprecedented event like COVID-19 hits, what do you say and how do you say it?
Support 7 min read
As we make our customer support fully remote, we are rethinking how we use our workflows, automation tools, and day-to-day rituals to protect team dynamics and productivity.
News & Updates 5 min read
As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected.
Marketing 40 min listen
Nurturing a sense of community is more important than ever in these unprecedented times. We caught up with Bailey Richardson of People & Company to get her advice on how companies and groups can cope.