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Intercom for customer engagement

Adoption and loyalty at an all-new level

Onboard and activate customers with targeted outbound engagement for growth.

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Key features

  • Dai Wilson
    Overall we have seen in-app messages convert 8x higher than the same messages sent by email.
    Dai Wilson
    VP of Sales & Growth Marketing, GetAccept
  • Veena Gupta Photo
    Announcing new features through Intercom is the most effective way our users become aware of what we're building.
    Veena Gupta
    Head of Online Sales & Ops, Coda

What makes our customer engagement solution different

Tailor-made messages, en masse

Segment customers and trigger outbound email, push, or in-app content based on what they’re doing and where.

Drive adoption with Product Tours

Guide customers through their first steps, highlight what's new, and give proactive guidance at scale.

Announcements with impact

Drive adoption when you share new feature or product info by email, then show people how to use it in app.

Automate an even better customer experience

Create multichannel campaigns and optimize performance with the advanced customer engagement add-on:

  • Re-engage mobile users with push messages

  • Create sophisticated message journeys with smart campaigns

  • Optimize performance with A/B testing