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Tips for using Intercom to help with your COVID-19 response
Some ways you can use Intercom to offer your customers quality, personal support during high pressure or high volume situations.
How to manage your support communications during a crisis
Supporting your customers with efficiency and empathy is challenging. Here are some best practices.
How to strike the right tone in customer support
It’s not what you say but how you say it that makes all the difference, and this is even more true in a support conversation.
Strategies to scale your customer support team
Scale great customer service without blowing the budget or killing the quality of the customer experience.
Automated customer service that feels personal
Automated customer service lets you help more customers at scale without drastically growing headcount.
A guide to implementing live chat support
Learn how you can use live chat to offer support at all stages of the customer lifecycle.
Design an inbound Custom Bot
Triage new conversations to provide faster, more personal support at scale.
Introduction to Resolution Bot
Automatically resolve your customers' common questions.
Intercom on Sales
An exclusive look at the sales plays that have helped us scale a billion dollar business.
Intercom on Starting Up
Perspectives on 9 questions we believe every founder and early stage employee will need to answer.